WebFile User Manual for Victim/Witness Advocates

The WebFile Portal is the Virginia Victims Fund’s online portal system. The WebFile Portal is intended for hospital staff, mental health providers or counselors, funeral homes, patient billing representatives and forensic nurses to submit claim information. It is also intended to allow advocates to make claim submissions on behalf of crime victims.

• Submit claims quickly and securely
• Monitor the ongoing status of a submitted claim in real time
• Communicate directly with the examiner handling the claim
• Upload necessary documentation to process payments
• View any outgoing correspondence related to the claim